May 18, 2020

Adapting and thriving

It’s fair to say that video conferencing software such as Zoom and Skype has become a lifeline for people during lockdown. It’s helped friends and families to keep in touch and enabled many businesses to keep running during challenging times.

In fact Zoom has grown from 10 million daily meeting participants in December last year to more than 200 million in March of this year.

The benefits for us at Sutherland Independent are many: clients no longer have to travel to see us, or spend time having to find a parking space.

Now, at the click of a button, we can invite you to a meeting from the comfort of your own home. We can share our screens to show you relevant documents, and use a white board in more or less the same way as we would in the office. The only difference is you have to supply your own coffee and biscuits!

We’d therefore encourage you to chat to us at any time, and in particular, not to postpone or defer your review until things improve, but to go ahead and arrange an appointment with me using your preferred option of Zoom, Skype or Go to Meeting.

Safe and secure

From a security perspective, we make sure that all meetings are password protected so that no one but you has access to it. We can also record the call for you in case there’s anything you wish to check again.

There’s also the option to switch the video off at any point if you’d prefer, or to use one of Zoom’s background screens instead of your own – and pretend you’re talking to us from a sandy beach!

Accepting the new normal

You could say that we’re now at the ‘acceptance’ stage of the ‘cycle of emotions’ we talked about a few weeks ago: we’re all doing a great job of adapting to our new-found situations and making the most of this ‘new normal’.

We’ve seen others do this too. Restaurants are setting up takeaway services, micro breweries are offering delivery services and drive-throughs. People are learning to adapt and – in many cases – thrive.

So while face-to-face is always our preferred option, we look forward to speaking to you in the way that suits you best over the coming weeks. Of course, we’re also at the end of a phone too.

May 18, 2020